Refund policy

We have a 5-day Refund/Return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Below Evidences/Videos are mandatory for Return/Replacement :

  1. Opening video of the parcel.
  2. Proof of purchase or packing label.
  3. Non-electronic item: Photo of the product in which full product is visible.
  4. Electronic Item: Video of the product in which it must be shown that product is not working after trying as per the instructions provided on packaging or byt the customer care.

Orders which are received in damaged condition/defective/wrong product are eligible for Free Replacement. Customer can choose either they want the same design/size in replacement or the any other design/size of same product.

To request replacement, Please contact us at mystorenova@gmail.com. If your replacement is accepted, we will arrange for reverse pick up of the product within 2 to 3 days and ship the replacement order once reverse pickup is completed.

Wrong Product/Empty Parcel:

Please make the opening video of the parcel and inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

NOTE:

In-case return is accepted, We will initiate the reverse pickup of the product & refund will be initiated once product is received at our warehouse. Refund will be provided online through UPI or Net-Banking. It may take 5-7 working days to reflect the Refund in the Customer Bank account.

All the communications will be done through Email/SMS.